FAQ
Explore our frequently asked questions (FAQ) and make yourself at home in the heart of Patong at Novotel Phuket Vintage Park, where a relaxed tropical escape meets the energy of Phuket’s favourite beach destination. With 303 comfortable rooms and suites, there’s space for everyone to settle in, switch off, and enjoy the holiday.
Take a dip in our 2,000 sqm swimming pool, one of the largest swimming pools in Patong, or enjoy easy access to Patong Beach, just minutes away. Whether you’re travelling with family, catching up with friends, enjoying a wellness break, or visiting Phuket for business, our friendly team is here to make your stay easy and enjoyable.
Planning your stay? Explore our FAQs below for helpful information about the hotel, facilities, dining, location, and more. If there’s anything else you’d like to know, our team will be happy to assist.
- Tel: +66 (0) 76 38 05 55]
- Email: [email protected]
- Address: 89 Rat U Thit 200 Pee Road, Patong, Kathu, 83150 Phuket, Thailand
FAQs about Room and Service
Q: What time is check-in?
A: Check-in is available from 3:00 PM. Early check-in is subject to availability and may incur an additional charge.
Q: What time is check-out?
A: Check-out is by 12:00 PM. Late check-out is subject to availability for eligible rates or packages.
Q: Can I store my luggage before check-in or after check-out?
A: Yes, complimentary luggage storage is available at the front desk before check-in and after check-out.
Q: Do you offer king or twin beds?
A: King or twin bed configurations are subject to room type and availability. Guests are kindly requested to indicate their preference before arrival.
Q: Do you have smoking rooms?
A: Our hotel is non-smoking in all guest rooms. However, we have designated smoking areas available within the hotel.
Q: Which room categories are available?
A: The hotel offers Superior Pool View, Deluxe Pool View, Deluxe Pool Access with Jacuzzi, Family Room, and One Bedroom Suite.
Q: Is Wi-Fi complimentary?
A: Yes, complimentary Wi-Fi is available throughout the hotel.
Q: Do you provide baby cots?
A: Baby cots can be arranged upon request, subject to availability. Please request before arrival.
Q: How often is the room cleaned?
A: Daily housekeeping is provided throughout your stay.
Q: Do you provide parking?
A: Parking is available for in-house guests, subject to availability.
Q: What are the swimming pool hours?
A: The hotel features Patong’s largest swimming pool at 2,000 sqm; open daily from 8 am – 8 pm
Q: Do you have a gym?
A: Yes, guests have access to In Balance Fitness as part of the hotel’s wellness facilities.
Q: Can the hotel arrange special occasions?
A: Yes, celebration amenities and room decorations can be arranged with advance notice, and additional charges may apply.
Q: Is the hotel close to Patong Beach and local attractions?
A: Yes, the hotel is ideally located in the heart of Patong, just minutes from Patong Beach, with easy access to Jungceylon Shopping Mall, Central Mall, Carnival Magic, Bangla Walking Street, and the Night Market.
Q: How far is the hotel from Phuket International Airport?
A: Typical drive time from Patong to Phuket International Airport is approximately 60 minutes, depending on traffic.
Q: Is the hotel family-friendly?
A: Yes, Novotel Phuket Vintage Park is a family-friendly retreat featuring a dedicated Kids Club, Kids’ Day every Thursday, and a full-day kids’ program throughout your stay.
FAQs about Food and Beverage
Q: What dining options are available at the hotel?
A: The hotel features The Square Restaurant, Velvet Pool Bar, Night Blooming Lobby Bar, and in-room dining via Room Service.
Q: What time is breakfast served?
A: Breakfast is served daily at The SQUARE from 06:00 to 10:30 AM.
Q: Is there a dress code?
A: We are an easygoing hotel and welcome guests to come in comfortable attire and enjoy their dining experience.
Q: Can I celebrate a special occasion at the restaurant?
A: Yes, special occasions such as birthdays, anniversaries, and celebrations can be arranged at our restaurants and bars with advance notice.
Q: Do you offer children’s meals or a kids’ menu?
A: For family-friendly dining options suitable for children.
Q: Can I customize dishes for dietary or religious preferences?
A: Please inform our restaurant team of any dietary requirements in advance, and we will do our best to accommodate your needs.
Q: Can I earn or redeem Accor ALL Reward points while dining?
A: Yes, for eligible categories, guests can earn and redeem ALL Reward points and enjoy member benefits when dining at the hotel.
Q: Can I make a restaurant reservation in advance?
A: Yes, guests can make reservations in advance for The Square Restaurant and Night Blooming Lobby Bar by contacting the hotel directly via phone at 076 380 555 or through our social media channels. For Velvet Pool Bar, reservations are not required. Seating is available on a first-come, first-served basis.
Q: What wellness facilities are available?
A: Guests can unwind at In Balance Spa, an award-winning wellness sanctuary, alongside In Balance Fitness and the largest pool in Patong.
Q: Can I book a spa treatment?
A: Yes, spa, fitness, and meeting reservations can be arranged directly through the hotel’s website or by contacting the hotel directly via phone at 076 380 555 or through our social media channels.
FAQs about Meetings, Weddings & Events
Q: Does the hotel host weddings and events?
A: Yes, Novotel Phuket Vintage Park offers versatile venues suitable for weddings, social events, and corporate gatherings.
Q: What meeting facilities are available?
A: The hotel offers five spacious meeting rooms totaling 340 sqm — Ballroom, Coral, Aquamarine, Pearl, and Turquoise — ideal for corporate meetings, seminars, conferences, and social events.
Q: Do you offer meeting packages?
A: Yes, meeting and MICE event packages are available, including the ALL Accor Meeting Planner programme; don’t hesitate to get in touch with the hotel’s events team for current package details.
Q: Is Wi-Fi available in meeting rooms?
A: Yes, complimentary Wi-Fi is available throughout the hotel, including in meeting rooms.
Q: Is the hotel close to public transportation and attractions?
A: Yes, the hotel’s Patong location provides easy access to Patong Beach, Jungceylon Shopping Mall, Central Mall, Carnival Magic, Bangla Walking Street, and the Night Market.
Q: Do you provide accommodation for event attendees?
A: Yes, special group room rates can be arranged for meeting and event participants; please contact the hotel’s events team.
Q: How can I request a quotation for a wedding or event?
A: Simply contact our team with your event details via the hotel’s Meetings & Events page, and we will prepare a personalized proposal.